All orders are shipped within 24 hours of the order being placed. In the case of this not happening, you will be notified by our Customer Service team and you will be given a fast and effective solution. All the orders placed before 5pm (Spanish time zone) will be shipped the same day, and will be received by the customer next day before 8pm (Spanish time zone). Except weekends and public holidays, in that case the shipment will be placed on the next business day.
For all orders shipped to Spain, the selected courier in charge of the transportation and delivery of your order is MRW. When orders are picked in our facilities, the customer will receive an email coming from our courier with all the necessary information to track the shipment. Should you have any comments, questions or suggestions, you can contact their help desk on the following telephone number (+34) 902300400.
MARIA ALBERTIN ships worldwide. In the check-out process you can check all the extra cost for shipping out of Spain peninsula.
If you want to change the delivery address once your order has been placed, it is very important that you contact us immediately. Once your order has been dispatched, we will not be able to modify your shipping information for that specific order.
Any change of shipping address after your order has been shipped will have an additional shipping fee equivalent to the shipment cost for any given country.
We are not able to ship to PO Boxes.
Shipments to non-European Union countries may be eligible for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. MARIA ALBERTIN is committed to taking care of all the required paperwork in order for the parcel to clear customs.
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